Política de envío
General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and issue a full refund using your original payment method.
Delivery Locations
We offer global shipping to most destinations. However, certain remote or restricted areas may have limited service availability. If you are unsure, please contact our customer support at info@flossycompany.se.
Delivery Times
An estimated delivery time will be provided at checkout. Please note that delivery times are approximate and begin from the date of shipping, not the order date. While we strive to ship orders within 5 business days (Monday to Friday, excluding holidays), delays may occur due to high demand or unforeseen circumstances.
We do not ship on Sundays or public holidays. International orders may take longer to arrive due to customs processing times, which are beyond our control.
Shipping Costs
Shipping costs are calculated based on the weight of your order, delivery method, and destination. You can view the total shipping cost on the checkout page before completing your order.
Additional charges may apply for remote locations, oversized, or heavy items. These charges will be clearly outlined during checkout.
Damaged Items During Transport
If your package arrives damaged, please contact us immediately at info@flossycompany.se with photos of the damage. We will assist you in resolving the issue promptly.
International Shipping
Customs and Taxes
Customers are responsible for any customs duties, taxes, or additional fees required by their local authorities. Please check with your local customs office for specific details.
Shipping Restrictions
Certain products may have international shipping restrictions. Please refer to the product description or contact us for clarification.
Customs Inspections
Orders crossing international borders may be subject to inspection by customs authorities, potentially causing delays. Flossy is not responsible for customs processing delays.
Returns
International returns require customers to cover return shipping costs, as well as any customs fees or duties incurred. Please contact us before initiating an international return.
Currency Conversion
All payments are processed in Euros (EUR). Your bank or credit card provider may charge a currency conversion fee.
Tracking and Disclaimer
We strongly recommend selecting a tracked shipping option. If you choose untracked shipping, please note the following:
- Flossy is not liable for lost, delayed, or undelivered packages shipped without tracking.
- Without tracking, we cannot provide updates or resolve issues related to postal delays or lost items.
- For peace of mind, we advise choosing a tracked shipping method to ensure accountability and visibility of your order.
Additional Notes for International Orders
International shipments may experience longer delivery times due to customs processing. These delays are beyond our control. We appreciate your patience and understanding.
Contact Us
If you have any questions about shipping, delivery times, or your order, feel free to reach out to us at info@flossycompany.se. We are happy to help!