Återbetalningspolicy

14-Day Return Window

You have 14 days from the day you receive your Flossy product to initiate a return. If you decide your Flossy isn’t right for you within this period, we're here to help.

Important: Returns must be initiated within the 14-day period. After this window, we reserve the right to decline any return requests.

Return Eligibility

To qualify for a return, the item must meet the following conditions:

Unused and in the same condition as when you received it.
Original, intact packaging with all seals unbroken.
Proof of purchase or receipt is required.

Items that do not meet these criteria will not be eligible for return. Any items that appear used, tampered with, or without intact packaging will be refused.

Initiating a Return

Start your return by contacting us at info@flossycompany.se. Once your return request is approved, we will provide:

A return shipping label.
Detailed instructions on how to send the item back.

Important: Do not send items back without first requesting a return—unauthorized returns will not be accepted. Flossy reserves the right to refuse any unauthorized shipments.

Damage or Issues

If your item arrives defective, damaged, or incorrect, please contact us immediately at info@flossycompany.se. We will evaluate the situation and work to resolve it as quickly as possible. Claims for damaged or incorrect items must be reported within 7 days of delivery.

Non-returnable Items

We cannot accept returns on the following items:

Items not in their original, unopened packaging or that have been used.
Items with broken seals or damaged packaging.
Custom products (special orders or personalized items).
Perishable goods (food, flowers, plants), personal care goods (e.g., beauty products), hazardous materials, flammable liquids, or gases.

Important: Any items deemed unsafe for resale, non-compliant with return requirements, or violating hygiene standards will be refused.

If you are unsure whether your item qualifies for a return, please contact us at info@flossycompany.se.

Sale Items & Gift Cards

Sale items: All sales are final and not eligible for returns.
Gift cards: Non-refundable and cannot be returned.

Exchanges

To exchange an item, follow these steps:

Initiate a return for the original item as outlined above.
Place a new order for the replacement item.

Important: Exchanges are treated as separate transactions. Refunds for the original item will be processed as per our refund policy.

European Union Customers

If you are a customer in the European Union, you have the right to cancel or return your order within 14 days for any reason. The item must be in its original, unopened packaging with all seals intact to qualify.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 10 business days.

Important:

Refunds for returned items may be adjusted if the item is found to be used, damaged, or missing components.
It may take additional time for your bank or credit card provider to reflect the refund in your account. If you have not received your refund within 15 business days of approval, please contact us at info@flossycompany.se.

Disputes and Liability

Flossy reserves the right to reject returns that do not meet our policy standards. Any disputes regarding returns, refunds, or exchanges must be submitted to info@flossycompany.se. Flossy is not liable for delays caused by third-party shipping providers or customs processes.

Contact for Returns

For any questions or assistance with returns, please contact us at info@flossycompany.se. Our team is here to help!