Refund policy

In short:

  • 14 days to change your mind, as long as the seal is unbroken.
  • Faulty, damaged or wrong item? We will sort it out and pay for the return. You have 3 years to report faults.
  • Lifetime guarantee on the Flossy handle for normal use.

Sealed hygiene product

Flossy and the refills are used in the mouth, so the product box is sealed with sealing tape. If the seal on the product box has been broken after delivery, the right of withdrawal no longer applies, because the item cannot be returned for health and hygiene reasons (Swedish Distance Contracts Act, chapter 2, section 11, point 5, and Article 16(e) of EU Directive 2011/83/EU). If you want to keep the option to change your mind, wait to break the tape on the product box until you have decided.

14-day right of withdrawal (seal unbroken)

You can cancel your purchase within 14 days from the day you receive it. You do not need to give a reason.

  1. Let us know within 14 days. Fill in the form at https://flossycompany.com/pages/regret-order or email hello@flossycompany.com with your name and order number.
  2. Send the item back with the seal unbroken no later than 14 days after you told us, to: Hallinc AB, Kärrstigen 7A, 183 51 Täby, Sweden.
  3. You pay for the return shipping. We recommend a tracked shipping method.

Refunds

We refund you no later than 14 days after we receive your cancellation. We may wait until we have the item back, or until you have shown that you have sent it. The money goes back to the payment method you used. If you cancel your whole order, we also refund your original shipping, up to the price of our standard shipping.

Faulty, damaged or wrong item

Is your item faulty, damaged in transit, or did you get the wrong item? Email a photo and your order number to hello@flossycompany.com. We will send a replacement or refund you, and we pay for the return shipping. This always applies, even if the seal is broken. Under Swedish consumer law you can report faults for up to 3 years. Please contact us within a reasonable time after you notice the fault. Within 2 months is always considered on time.

Lifetime guarantee

If your Flossy handle breaks during normal use, we will replace it. Send us your order number and a photo. The guarantee covers the handle, not the floss, which is used up over time. The guarantee is in addition to your legal rights.

If we cannot agree

You can contact the Swedish National Board for Consumer Disputes (ARN), www.arn.se.

Contact

Hallinc AB, company reg. no. 556702-5639, Kärrstigen 7A, 183 51 Täby, Sweden. hello@flossycompany.com or https://flossycompany.com/pages/contact.