Cancellation policy

Purchase Options Cancellation Policy

If you have purchased a product from Flossy and wish to exercise your right of withdrawal, you may cancel your purchase within 14 days of receiving your order, in accordance with applicable consumer protection laws within the European Union.

To request a cancellation, please contact us at:

Email: hello@flossycompany.com

Please include:

  • Your full name

  • Order number

  • Email address used for the purchase

  • A clear statement that you wish to cancel your purchase

Once we receive your request, we will send confirmation that your cancellation request has been received.

If your order has not yet been shipped, we may be able to cancel and refund the order immediately.

If your order has already been delivered, you may still exercise your right of withdrawal within the applicable withdrawal period. Products must be returned with the sealing tape on the product box unbroken. Flossy is a hygiene product, so the right of withdrawal does not apply if the seal on the product box has been broken after delivery. Return shipping costs are the responsibility of the customer. If an item is faulty, damaged or wrong, we pay for the return, even if the seal is broken.

Refunds will be issued to the original payment method once the returned product has been received and inspected.

For questions regarding cancellations or returns, please contact:

Flossy Co.
Hallinc AB
hello@flossycompany.com
https://flossycompany.com