Shipping policy

Flossy is packed by us in Täby, Sweden, and ships to almost anywhere in the world. Here is everything you need to know.

When will my order ship?

We ship your order the same or next business day. Orders placed on a weekend or public holiday ship the next business day.

Shipping options and prices

Delivery times are in business days, counted from the day we ship. You always see the exact price in your own currency at checkout, before you pay.

Sweden

  • Tracked delivery with PostNord (1-3 business days): 20 SEK. Free on orders over 500 SEK.
  • UPS Express (1-2 business days): 98 SEK.

EU

  • Standard, untracked (5-15 business days): 20 SEK. Free on orders over EUR 50.
  • Tracked delivery (4-10 business days): EUR 7.97.
  • UPS Express (1-3 business days): 250 SEK.

International (UK, Norway, Switzerland, Canada, Australia, New Zealand, Japan, South Korea, Singapore, Hong Kong, Malaysia, Israel and the UAE)

  • Standard, untracked (10-25 business days): 50 SEK. Free on orders over EUR 50.
  • Tracked delivery (7-15 business days): EUR 9.70.
  • UPS Express (1-3 business days): 320 SEK.

Rest of the world

  • Standard, untracked (10-30 business days): EUR 5. Free on orders over EUR 50.
  • Tracked delivery (7-20 business days): EUR 9.70.
  • UPS Express (2-5 business days): 300 SEK.

United States

  • Standard, usually tracked (10-25 business days): USD 15.
  • Tracked delivery, always with tracking (7-15 business days): USD 30.
  • UPS Express (1-3 business days): USD 36.
  • Free shipping is not available to the US.

Tracked or untracked?

All orders within Sweden are tracked. Outside Sweden, standard shipping goes as a letter without a tracking number. It is the most affordable way to send something as small as Flossy, and almost every letter arrives just fine. If you want to follow your parcel all the way, choose Tracked delivery or UPS Express. All express orders ship with UPS.

Has your parcel not arrived?

If an untracked parcel has not arrived about a month after we shipped it, just reply to your shipping email or contact us at hello@flossycompany.com, and we will of course help sort it out. For tracked parcels, the link in your shipping email shows where your parcel is.

Customs and taxes outside the EU

There are no customs charges within the EU. Outside the EU, customs duties, import VAT/GST or carrier fees may apply if they are not already included at checkout. These are paid by the recipient. Customs can also add a few extra days to the delivery time.

If something goes wrong

  • Parcel arrived damaged? Email us a photo and your order number, and we will send a replacement or refund you.
  • Wrong address? Email us right away and we will update it if the order has not shipped yet.
  • If an item is unexpectedly out of stock, we will let you know and refund you in full.

Contact

Email hello@flossycompany.com or use the form at https://flossycompany.com/pages/contact. Please include your order number.

Thank you for choosing Flossy!